| How do I create my account profile?
|United States Locations:1. Enter an e-mail address where you want all confirmations and correspondence sent. 2. Create a password. 3. Your billing address must exactly match the address where your bank sends your credit card statements. To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order. This may result in your order being delayed. 4. Do not enter any information in the field marked "Non-US State". 5. Your shipping address can be different than your billing address. However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file. Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you. Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.
| Which payment methods are available on this site?
|You can pay for your order using
your American Express, Visa, MasterCard, or Discover card. We also accept
Please be sure to provide your exact billing address (the address
your credit card provider or PayPal has on file for the
card you use) when
completing your order. Incorrect information may cause a processing delay
or cancellation of your order.
| Is it safe to use my credit card over the Internet?
Your credit card
information is protected by Comodo 128-bit SSL encryption technology. SSL
(Secure Sockets Layer) is the standard security technology for creating an
encrypted link between a web server and a browser. This link ensures that
all data passed between the web server and browser remains private and
integral. SSL is an industry standard and is used by millions of websites
in the protection of their online transactions with their customers. We
use this technology to create secure links to protect transactions, passwords,
personal details, etc. This system ensures that your credit card number
is protected and cannot be viewed by outside parties. Please click on the
"Security" button located directly above the credit card logos within
the menu area of this website for more detailed information regarding all
security features on this website
| How do I place an order?
If you are a first time customer you
will need to click on the "Sign In" tab located within the toolbar
area of this website to create your account profile. Once you have
registered, you may login to our website with your e-mail address and password
and begin shopping. Please enter your information carefully and accurately and
remember to save your password for easy login on future orders. Please be advised that we only accept online orders through this website.
We do not accept telephone orders.
| How do I know my order is accepted?
After you have entered your
payment information at the final stage of the check-out process, if your order
has been accepted, an Order Confirmation page will be displayed on your
computer. You should print a hard copy for your records and put it in a
safe place. In addition, you will receive an e-mail confirmation of your order.
That is why it is important to enter your e-mail address accurately when
you create your profile.
| Can I make changes to or cancel my order?
|While your order is in the Shopping
Cart you can make as many changes to your order as you wish. Once you
have completed the checkout process your order cannot be changed.
However, it may be possible to cancel your order provided the Order
Status indicator still displays "Open".
To check the status of your order please follow these easy steps:
on the "My Account" tab located within the toolbar area of this
on the "View Your Orders" option to see the status of your order.
If the Order Status indicator for
your order displays "Open", you may proceed to cancel your order as
on the order number that corresponds with the order you wish to cancel.
on the "Cancel Order" button.
That will complete the process.
Please be advised that if the Order Status indicator displays either
"In Process" or "Shipped" then your order cannot be cancelled.
If you are able to cancel your order, you will receive a confirmation of
the cancellation by e-mail. You may then enter a new order.
| How much does shipping cost?
Our standard shipping rate
to destinations located in the United States will be based on the carrier's rate. Our main carrier will be UPS Ground, but we may choose to use USPS or FedEx Ground
| When will my order ship?
Within 2-3 business days from receipt of order. Standard delivery time will
vary from 2-6 business days to most destinations. To receive your
delivery in a timely manner you may choose one of the overnight delivery
method options when checking out.
Occasionally we might be out of stock on certain products even though the
website shows the item is available. We will contact you by e-mail should
this occur with an estimated delivery timetable. You may cancel that
portion of your order should this not meet your needs, however, you will not be
able to cancel the order yourself. You will need to contact our Customer
Care Department by e-mail or telephone and we will cancel that portion of the
order on your behalf.
Although UPS is our primary shipping carrier we reserve the right to ship your
order through the United States Postal Service (USPS) or any other carrier that
we deem appropriate.
| How do I use my special promotion code?
If you receive a special
promotion offer from us, simply enter the promotion code in the space provided
on the Shopping Cart page of this website. Promotion discounts are shown
on the Order Summary page upon checkout.
| Will you sell my personal information?
|We respect your privacy and we
appreciate that you are entrusting to our care some of your very important
personal information. You can rest assured that we will never resell your
information or provide access to it by any third party not directly associated
with us. Information collected on this website is used only for processing
purposes. For more details, please take the time to read our Privacy
Policy as it further explains our commitment to your privacy.
| What is your order processing policy?
We reserve the right, at
any time after receipt of your order, to accept or decline processing the order
for any reason.
One of our biggest concerns as an online retailer is to verify the validity of
every order we receive to ensure that neither you nor we will fall victim to
any kind of fraudulent activities. On occasion, we may ask for your help
substantiating information for orders that need further verification.
Accordingly, if the payment information provided for an order cannot be
authenticated, we reserve the right to refuse to process any order should it
not meet our verification standards for a valid order. We may even require
further corroboration for certain orders even though we may have obtained an
authorization number from the financial institution for fraud avoidance.
In addition, orders received by us with a shipping address that is not exactly
the same as the approved billing address will require further verification
and/or may be declined. Please be advised that if such orders are not
immediately declined, the verification process may cause a delay of the
processing and shipping of the order. Orders from established customers
with a purchasing history of at least 60 days usually can be shipped to
addresses other than the billing address on file with the credit card company.
However, we do not guarantee that we will accept such 3rd party shipments
Furthermore, even though we make every effort to provide you with the most
accurate, up-to-date information regarding our products it is possible that an
item on our website may be incorrectly priced. In the event an item is
listed at an incorrect price, whether due to a typographical, photographic or
technical error, we reserve the right to refuse or cancel any orders placed for
such an incorrectly priced item. We apologize for any inconvenience this
We try our best to maintain our prices. However, due to continual
increases in the cost of raw materials as well as the current downtrend in the
value of the US dollar we reserve the right to change our prices at any time
| How do I enlarge the product image?
|You like a product, but you feel the
displayed image is too small to see all the detail. No problem! Simply
click on the image and you will be directed to the product’s description page.
Once you are at the product’s description page click on the displayed
image and it will double in size. Now you will also be able to view other
images of the same product. If you click on another thumbnail image, it
will become enlarged. To go back to the original image merely click on
it’s thumbnail. For even closer inspection of the product you can
"Super-Size" the image by clicking on the enlarged image. Super-sized
images are 4 times as large as the original image size.
| What if my order gets lost in shipping?
|If you believe your shipment might
be lost, please contact our Customer Care Department for assistance.
Orders that are lost due to incorrect delivery address information
provided by you are strictly your responsibility and are not eligible for a refund.
However, should a lost order be due to our mistake we will promptly send
you a duplicate order at our expense, or issue you a full refund at your
request. Claims for non-receipt of an order must be made within 10 days from the date
the order was shipped.
| What if I receive the wrong item?
|Should you receive an incorrect item
please contact our Customer Care Department for assistance. If we have
mistakenly sent you the wrong item, we will arrange to pick up the incorrect
item at our expense. As soon as we receive the item at our warehouse we
will send you the correct item, also at our expense. However, if you have
received an item that was incorrectly ordered by you, you may return the item,
but you will be responsible for all costs associated with the return as
indicated in our return policy. Claims for incorrect items must be made within 5 days of receipt of shipment.
| What if I refuse delivery of my order?
|If you refuse delivery of your order
from the carrier service for any reason whatsoever, it will be treated as an
unauthorized return and reimbursement to your credit card for such an
unauthorized return will be as follows:
If the return is from a location in the United States, we will only reimburse
your credit card for the purchase price of the item
the original shipping & handling charge, and
the return shipping charge, and
any free standard shipping charges and additional volume discounts, and
any gift or promotional values associated with the order, and
re-stocking fee equivalent to 50% of the merchandise value of such refused
If the courier service is
unsuccessful in their attempt to deliver your order, and whereas the courier
begins a "return to sender" procedure, all costs associated with such
"return to sender" procedure will be the sole financial responsibility
of the customer. Accordingly, we will only reimburse your credit card for the
purchase price of the item
all such costs as indicated above, and
| What is your return policy procedure?
|If you need to return an item, please contact our Customer Care Department for
assistance. Be sure to provide information about what needs to be
returned including the item number, your name and address, your e-mail address,
the reason for the return, and your order number. If calling by
telephone, please have your invoice handy so we can obtain the information
required to process your return. We will provide you with a return
merchandise authorization (RMA) number. The RMA number must be clearly
and legibly displayed on the outer packaging of your return.
PLEASE NOTE: Only our Customer Care Department may authorize returns.
All items authorized for return must be returned to us in exactly the
same manner they were received by you. In other words, all items
authorized for return must be returned in their original condition.
The customer must pay all costs related to return shipping. For your
protection, we strongly urge you to ship your return using a traceable carrier
such as UPS or FedEx to verify receipt of the return. It is your
responsibility to ensure the secure packaging of returned merchandise to
prevent any damage during the shipping process. We will not be liable for
any costs associated with the damage or loss of any returned merchandise during
It's important to include your order's original invoice with your return
Claims to return merchandise must be made within 10 days of receipt of
shipment. All returns must be received at our warehouse within 30 days
from the date the product was delivered to you.
If your return is in compliance with the above rules, kindly ship your package
to the following address:
146 35th Street
Brooklyn, NY 11232
Please allow 14 days from the time we receive the returned merchandise to
process a refund to your credit card.
Fees and charges related to returned merchandise may be found by clicking on the
question "What are your return policy fees and charges?"
| What is your return policy fees & charges?
|Upon receiving and inspecting the
returned merchandise, and determining it is still in its original condition, we
will reimburse your credit card for the purchase price of the returned
At the sole discretion of Tractor Jeans, returns that are not in
compliance with the rules of our return policy procedure will result in the
being accepted, and such returns will be shipped back to you at your expense,
accepted, we will reimburse your credit card only for the purchase price of the
returned merchandise less all applicable fees and charges as indicated above
and also less an additional 50% re-stocking fee penalty of the returned